Take your customer service to the next level
With Dynamics 365 Customer Service, you can optimize the productivity of your customer service. Your employees can take customer inquiries on any channel and handle multiple sessions in parallel. Intelligent AI-driven tools mean you never lose context and are powered by rich data from knowledge bases. Service issues are resolved faster and your customers are satisfied quickly.
Resolve customer issues efficiently and effectively
Automate first-level support with virtual agents and portals with rich knowledge bases. Detect and correct problems with IoT signals before your customers notice them. Let your service agents find quick solutions with matching information from the knowledge base.
- Capture customer concerns and interactions with intelligent systems.
- Share solution paths through a centralized knowledge base to efficiently achieve results
- Manage performance and productivity with numerous reports and dashboards
- Leverage AI-driven data and analytics to improve customer satisfaction.
